This Refund Policy covers purchases made on the AI Family Maker website at aifamilymaker.com (the “Website”). Purchases made inside the MiniMe apps are handled by Apple or Google; see purchases in the MiniMe apps below. This policy is part of our Terms of Use.
Who is who
- APPVISION YAZILIM HİZMETLERİ LİMİTED ŞİRKETİ (Turkey) runs the MiniMe mobile apps for iOS and Android and the website aifamilymaker.com, where the service is called “AI Family Maker”. It is the data controller for your personal data. In these documents, “we”, “us” and “our” mean this company.
- Vision Innovations, LLC sells and processes the payment for purchases made on aifamilymaker.com, through Stripe. Its name appears on your card statement and receipts for web purchases.
- Apple (App Store) and Google (Google Play) sell and bill purchases made inside the MiniMe apps, under their own terms and refund processes.
- Contact for everything, including privacy requests: contact@vision-innovations.com
What you can buy on the Website
- Weekly plan: $6.99 per week for 20 credits each week. It renews automatically every week until you cancel.
- Credit packs: 5, 15 or 40 credits, bought once, at the price shown at checkout. Pack credits don’t expire while your account exists.
- No free trial: the Website shows sample results instead, so you can see what to expect before you buy.
Creating an image uses 1 credit for standard quality, 2 for HD and 4 for 4K. Prices are in US dollars. Taxes may apply, and your bank may charge a currency conversion fee.
Cancelling the weekly plan
- Cancel anytime from your Account page by choosing “Manage subscription”. This opens the Stripe customer portal.
- Cancelling takes effect at the end of the week you’ve already paid for. You keep your remaining weekly credits until then and won’t be charged again.
- Unused weekly credits don’t carry over to the next week, and they end when the plan ends.
- Deleting your account cancels the plan immediately and removes any remaining credits. It does not give you a refund by itself, so ask for any refund you are owed before you delete your account.
Refunds
Credit packs
We refund a credit pack in full if you ask within 14 days of buying it and you haven’t used any of its credits. Credits are used in this order: weekly plan credits first, then free credits, then pack credits, oldest pack first. When a pack is refunded, its credits are removed from your account.
Weekly plan
Forgot to cancel? We refund your most recent weekly payment if you ask within 7 days of that charge and you haven’t used any credits since it. The refund ends your plan right away and removes its remaining credits. We don’t give partial refunds for the rest of a week or refunds for earlier weeks.
Failed or broken images
If an image fails to generate, the credits it used are returned to your account automatically. You don’t need to ask. If an image is created but is blank, corrupted or won’t open, contact us within 14 days and we’ll return the credits.
Results are AI-generated for entertainment and vary by design, so we don’t refund credits because an image doesn’t look like someone or isn’t what you imagined. If something went clearly wrong, write to us anyway. We’ll take a look and may return the credits as a goodwill gesture.
Charges made in error
If you were charged twice, charged after cancelling, or charged without your permission, contact us and we’ll refund the charge in full.
Your legal rights
Where the law where you live gives you more rights than this policy, those rights apply.
Consumers in the EU, EEA and UK: right of withdrawal
- You can withdraw from a Website purchase within 14 days of buying it, without giving a reason. To do so, email us a clear statement that you are withdrawing. You may use the standard model withdrawal form, but you don’t have to.
- Credits are digital content that we supply as soon as you pay. By buying and using credits, you ask us to start supplying them straight away, and you understand that you lose the right of withdrawal for the credits you have already used.
- If you withdraw, we refund what you paid for that purchase, minus the value of the credits you used from it, worked out from the price you paid per credit. An unused pack is refunded in full.
- We refund you within 14 days of receiving your withdrawal, using the payment method you used to pay.
How to ask for a refund
- Email contact@vision-innovations.com from the email address of your account, with the date and amount of the charge (or your receipt), and tell us what went wrong.
- We aim to reply within a few business days.
- Approved refunds go back to your original payment method through Stripe. Your bank may take 5 to 10 business days to show them.
- Please contact us before disputing a charge with your bank. If a charge is disputed, the credits or plan it paid for are removed from your account.
Purchases in the MiniMe apps
Subscriptions and credit packs bought inside the MiniMe apps are sold and billed by Apple or Google. They handle refunds under their own policies, and we can’t see or change your payment details.
- App Store (iPhone): request a refund from Apple at reportaproblem.apple.com, or cancel a subscription.
- Google Play (Android): Google Play refund policies, or cancel a subscription. If Google Play directs you to us, email contact@vision-innovations.com and we’ll look into it.
In the apps too, credits for an image that fails to generate are returned automatically. Credits and subscriptions bought in an app can’t be used on the Website, and the other way round.
Changes to this policy
We may update this policy. Changes apply to purchases made after the new version is posted here with a new “Last updated” date.
Contact us
Questions about a purchase or a refund? Email contact@vision-innovations.com.